Duke Energy Phone Numbers and Emails

Toll-Free Number:

  • (800) 488-3853
    Toll Free

Customer Service:

  • (800) 777-9898
    Carolinas
  • (800) 452-2777
    Carolinas
  • (800) 700-8744
    Florida
  • (800) 544-6900
    Ohio and Kentucky

Duke Energy Emails:

Legal
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Duke Energy Contact Information

Duke Energy Website:

Duke Energy Help Center:

Corporate Office Address:

Duke Energy Corporation
550 S. Tryon Street
Charlotte, North Carolina 28202
United States

Other Info (opening hours):

Other Location:

5445 Audro Dr,

Cincinnati,

Ohio 45247


3250 Bonnet Creek Rd,

Orlando,

Florida 32830

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Duke Energy Rating Based on 268 Reviews

Rating details

1.7
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

Summary of Duke Energy Customer Service Calls

7.6K TOTAL
CALLS
03:28 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Duke Energy Customer Service?

Payments and Charges Question:

  • “Unauthorized transaction of my card”
  • “Pay my bill”
  • “Pay bill”

Staff Question:

  • “Cut off service”
  • “Customer Service Business”
  • “To see about getting service”

Product/ Service Question:

  • “Power line work for storm recovery”
  • “Connection”
  • “Damage”

Request for Information Question:

  • “Question about when will service be restored”
  • “Reference to requestvfotbdepisit”
  • “Confirmar mi numero de cuenta”

Account Question:

  • “Balance owed”
  • “They have been taking money out of my account for the last 4 or 5 months after I got evicted I just found out today I went to the bank the up and taking money for 4 months out of my account and I didn't even live there I've been evicted I want my mon”
  • “Find account nr. And verification of account”

Activation/ Cancellation Question:

  • “To cancel some coverage for my appliances”
  • “Need cancell service”
  • “Cancel service”

Return/ Replace Question:

  • “Changing address's but need currect address left on”
  • “Change address”
  • “Get my outdoor light replaced”

Shipping and Delivery Question:

  • “Not received a bill”
  • “Because I did not receive my refund check”
  • “Havent got mu bill”

Refund Question:

  • “Refund”
  • “I claim a refund”
  • “Refund an payment arrangement”

Cards Question:

  • “Fraud on our bank card”
  • “Credit card payment”
  • “New card number”

Employment Question:

  • “Employment”
  • “1099”
  • “Completion of repair job”

Website/ Application Question:

  • “Website help”
  • “App”
  • “Because Your website *** sucks”

Other Question:

  • “Hacer pago”
  • “Power outage”
  • “Want to speak to someone”

About

Duke Energy Terms of Service
To read more: https://www.duke-energy.com/legal/terms-of-use
Duke Energy Privacy Policy
To read more: https://www.duke-energy.com/legal/privacy
Top Duke Energy Services

Electricity Supply, Customer Care, Residential Electricity Supply

Top Duke Energy Products

Account, Accounting Software

Duke Energy Pros and Cons

Pros: Workers, Non, Fixes outages promptly, Duke energy has only cons, Courtesy of customer service agents

Cons: Customer service, Lack of concern, Billing process, No customer service, Overall experience

Related Companies

Progress Energy

Duke Energy reviews and complaints

Duke Energy is ranked 187 out of 1336 in Utility category

Area Served

USA

Payment Methods

VISAAmerican ExpressPayPal

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