Duke Energy Contact Information

Customer Service:

  • (800) 544-6900
  • (800) 769-3766

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Headquarters Address:

Duke Energy Corporation
1100 West 2nd Street
Bloomington, IN 47403
USA

Social Networks:

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Summary of Duke Energy Customer Service Calls

911 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
03:20 AVG CALL DURATION
17% ISSUES RESOLVED

Customers Contact Duke Energy to Ask about:

Payments and Charges:

  • “Rebate info”
  • “Something is wrong with my bill”
  • “Im tent there whose name is bill in?”

Staff:

  • “Turn on service”
  • “To see about getting service”
  • “To get power disconnected for service upgrade”

Account:

  • “My account is locked out”
  • “Add person to account”
  • “Tenant account”

Activation/ Cancellation:

  • “Cancel lights”
  • “Cancellation”

Return/ Replace:

  • “Change account owner”
  • “Our security light has been out for a month and I called a week and a half ago and it still hasn't been replaced at 3640 Saint Joseph Rd New Albany In. 47150 its in the front of our residence in the front yard.”

Refund:

  • “Refund”
  • “Deposit refund”
  • “Refund check”

Request for Information:

  • “Questions about meter not being read”
  • “Meter question”
  • “Question about water heater”

Cards:

  • “Gift card”

Shipping and Delivery:

  • “To get the street light turned on in zolfo springs, fl e third st n terrier st ty”

Other:

  • “No power for past 3 hours”
  • “High voltage”
  • “No gas”

Duke Energy Rating Stats

1.4 out of 5 stars
based on 47 reviews
See all 95 reviews reviews

Rating stats

  1. 34 reviews
  2. 8 reviews
  3. 3 reviews
  4. 2 reviews
  5. 0 reviews

About Duke Energy

Top 5 Dislikes about Duke Energy

Customer service, Billing process, Two seperate incidents, Overall experience, Not correctly reading the meter

Top 5 Related Companies

Progress Energy

Duke Energy reviews and complaints

Duke Energy is ranked 128 out of 848 in Utility category

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Duke Energy Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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