Contact Duke Energy Customer Service
Duke Energy Phone Numbers and Emails
Toll-Free Number:
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(800) 488-3853Toll Free
Customer Service:
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(800) 777-9898Carolinas
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(800) 452-2777Carolinas
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(800) 700-8744Florida
Duke Energy Emails:
Duke Energy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Duke Energy is 8004883853. 53% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 47% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Duke Energy may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Duke Energy is 8004883853. 53% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 47% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Duke Energy may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
People call Duke Energy mainly because of staff, product/ service, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Duke Energy is ethicsofficer@duke-energy.com. 68% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Duke Energy?
Most Popular Number:
| Total calls: 3 403 | Issues resolved: 43 | Last call: Jan 7, 2026 |
Contact Information
Duke Energy Website:
Duke Energy Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
5445 Audro Dr,
Cincinnati,
Ohio 45247
3250 Bonnet Creek Rd,
Orlando,
Florida 32830
How Good is Duke Energy's Customer Service?
Summary of Duke Energy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Duke Energy?
Payments and Charges Question:
- “To pay my bill & set up auto payment”
- “To pay my bill & set up auto payment unable to get online w/Duke”
- “Want auto Pay bill”
Product/ Service Question:
- “Complaint”
- “Power outage”
- “Outside lights not working”
Staff Question:
- “Continue service”
- “Customer service Hi”
- “Problems with tree service that duke has hired in my neighborhood”
Request for Information Question:
- “Find out bill amount”
- “Concerns about my bill”
- “Update account”
Account Question:
- “To get balance -To pay bill & change my email I am unable to get online w/Duke”
- “Can’t log into my account. Wrong address”
- “Trying to add name on account”
Activation/ Cancellation Question:
- “Cancell my old account and add my new address to”
- “To cancel service”
- “Canceled service march 22 still getting bills”
Return/ Replace Question:
- “Change service name”
- “Name change”
- “Correct an error”
Shipping and Delivery Question:
- “Haven't received my electric bill by e mail”
- “No power at my location”
- “Wrong address to start service”
Website/ Application Question:
- “Install street light on existing pole”
- “Instalar un servicio de electricidad”
- “Instalation of security light”
Refund Question:
- “Refund of overpayment”
- “Refund”
- “I claim a refund”
Cards Question:
- “Update card for automatic payments”
- “Change credit card”
- “Fraud on our bank card”
Employment Question:
- “Horrible job”
- “Employment”
- “1099”
Other Question:
- “Remove me from your company”
- “Powerout”
- “Very unhappy”
Compare Duke Energy Customer Service To
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