Duke Energy Contact Information

Toll-Free Number:

  • (800) 544-6900

Customer Service:

  • (800) 544-6900
  • (800) 769-3766

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Currently you can call only US numbers.

Headquarters Address:

Duke Energy Corporation
1100 West 2nd Street
Bloomington, IN 47403
USA

Social Networks:

Summary of Duke Energy Customer Service Calls

1094 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
03:28 AVG CALL DURATION
19% ISSUES RESOLVED

Customers Contact Duke Energy to Ask about:

Payments and Charges:

  • “Want to get my bill prepaid out of my check”
  • “I want to pay my current bill”
  • “Bill been in hospital”

Staff:

  • “Rude customer service”
  • “See when my service will be disrupted”
  • “To disconnect service”

Account:

  • “Account number”
  • “Close account”
  • “My account is locked out”

Activation/ Cancellation:

  • “Cancellation”
  • “Activate”
  • “Cancel lights”

Request for Information:

  • “I recently move and dont know how much is my bill”
  • “Question balance”
  • “How do I get my power turned back on on Saturday”

Return/ Replace:

  • “Change address”
  • “Change account owner”
  • “Our security light has been out for a month and I called a week and a half ago and it still hasn't been replaced at 3640 Saint Joseph Rd New Albany In. 47150 its in the front of our residence in the front yard.”

Refund:

  • “I put down a deposit, but never recived a refund once i moved out of the property”
  • “Refund”
  • “Deposit refund”

Cards:

  • “Gift card”

Shipping and Delivery:

  • “To get the street light turned on in zolfo springs, fl e third st n terrier st ty”

Other:

  • “Our light are out”
  • “Power been off for 7hours”
  • “Received email want to know if SPAM”

Duke Energy Rating Stats

1.5 out of 5 stars
based on 59 reviews
See all 125 reviews reviews

Rating stats

  1. 40 reviews
  2. 13 reviews
  3. 3 reviews
  4. 2 reviews
  5. 1 review

Rating trend

About Duke Energy

Top 5 Dislikes about Duke Energy

Customer service, Billing process, Two seperate incidents, Overall experience, Not correctly reading the meter

Top 5 Related Companies

Progress Energy

Duke Energy reviews and complaints

Duke Energy is ranked 105 out of 880 in Utility category

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Duke Energy Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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