Contact Duke Energy Customer Service
Duke Energy Phone Numbers and Emails
Toll-Free Number:
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(800) 488-3853Toll Free
Customer Service:
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(800) 777-9898Carolinas
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(800) 452-2777Carolinas
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(800) 700-8744Florida
Duke Energy Emails:
How to Contact Duke Energy?
Most Popular Number:
| Total calls: 3 318 | Issues resolved: 43 | Last call: Dec 6, 2024 |
Duke Energy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Duke Energy Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Duke Energy is 8004883853. 52% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 46% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Duke Energy may ask you for the following information to identify you as a customer: address or zip code, phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Duke Energy Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Duke Energy is 8004883853. 52% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 46% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Duke Energy may ask you for the following information to identify you as a customer: address or zip code, phone number or first and last name.
People call Duke Energy mainly because of staff, product/ service, payments and charges.
29% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Duke Energy is ethicsofficer@duke-energy.com. 69% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Duke Energy Website:
Duke Energy Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
5445 Audro Dr,
Cincinnati,
Ohio 45247
3250 Bonnet Creek Rd,
Orlando,
Florida 32830
How Good is Duke Energy's Customer Service?
Summary of Duke Energy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Duke Energy?
Payments and Charges Question:
- “I have new windows do I get energy rebate”
- “Pay my bill”
- “Billing information”
Product/ Service Question:
- Scheduled outage
- “Power outage”
- “Says I can’t use that server to get into the Duke energy app!!!”
Staff Question:
- “Social Service supposed to help me pay my bill but didn't”
- “Service Department”
- “Need service”
Request for Information Question:
- “Question about job application”
- “About my bill”
- “How much bill”
Account Question:
- “Trying to add name on account”
- “We do I have two different accounts ?”
- “Deceased family member”
Activation/ Cancellation Question:
- “Cancell my old account and add my new address to”
- “To cancel service”
- “Canceled service march 22 still getting bills”
Return/ Replace Question:
- “Name change”
- “Correct an error”
- “Outage return”
Shipping and Delivery Question:
- “Haven't received my electric bill by e mail”
- “No power at my location”
- “Wrong address to start service”
Website/ Application Question:
- “Install street light on existing pole”
- “Instalar un servicio de electricidad”
- “Instalation of security light”
Refund Question:
- “Refund of overpayment”
- “Refund”
- “I claim a refund”
Cards Question:
- “Update card for automatic payments”
- “Change credit card”
- “Fraud on our bank card”
Employment Question:
- “Horrible job”
- “Employment”
- “1099”
Other Question:
- “I received a check at my daughters address”
- “Power out”
- “Pagar factura”
Compare Duke Energy Customer Service To
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