Duke Energy Phone Numbers and Emails

Toll-Free Number:

  • (800) 488-3853
    Toll Free

Customer Service:

  • (800) 777-9898
    Carolinas
  • (800) 452-2777
    Carolinas
  • (800) 700-8744
    Florida
  • (800) 544-6900
    Ohio and Kentucky

Duke Energy Emails:

Legal
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How to Contact Duke Energy?

Most Popular Number:

(800) 488-3853
Toll Free
Total calls: 2 957 Issues resolved: 42 Last call: Mar 2, 2024

What Is Duke Energy Customer Service Number?

The Duke Energy customer care number for residential customers is 1-800-777-9898. This number can be used for inquiries related to billing, service requests, and other customer service issues.

Duke Energy also has specific Duke Energy phone numbers for customers with hearing or speech impairments. These numbers can be found on the Duke Energy website or by contacting the customer service representative when calling the main customer service number. The customer service representatives are available to assist you Monday through Friday between 7:00 am and 7:00 pm ET.

Does Duke Energy Customer Support Work 24/7?

Duke customer care does not work 24/7. Home customer service representatives are available to assist you Monday through Friday, from 7:00 am to 7:00 pm ET. However, Duke Energy does offer an automated phone system that allows you to report power outages, make payments, and perform other self-service functions outside of these hours.

How Do I Talk To A Real Person At Duke Energy?

To talk to a real person you can dial Duke Energy's telephone number 1-800-777-9898 and follow the prompts provided by the automated system. If prompted for your Duke Energy account number or phone number associated with your account, enter the required information. When prompted to select an option from the menu, say, "Speak to a representative." This will direct you to a customer service representative who can assist you with your inquiry.

If the system does not recognize your voice or if you are having trouble with the automated system, remain on the line without entering any information. This will connect you to a customer service representative. Duke Energy customer service representatives are available Monday through Friday, between 7:00 am and 7:00 pm ET.

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Contact Information

Duke Energy Website:

Duke Energy Help Center:

Corporate Office Address:

Duke Energy Corporation
550 S. Tryon Street
Charlotte, North Carolina 28202
United States

Other Info (opening hours):

Other Location:

5445 Audro Dr,

Cincinnati,

Ohio 45247


3250 Bonnet Creek Rd,

Orlando,

Florida 32830

More contact details

Duke Energy Rating Based on 306 Reviews

Rating details

1.8
more details
Customer service
Website
Reliability
Product or Service Quality

Rating stats

Rating trend

How Good is Duke Energy's Customer Service?

Raeshawn Qxe
Raeshawn Qxe
Feels Satisfied | Jan 17, 2024

Hard to get rep to understand my issue. Was promised a Duke agent would by at my home yesterday. Did not happen. Still waiting for someone to check cables in my front yard.

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Giulia Wkq
Giulia Wkq
Feels Neutral | Jan 14, 2024

Very good

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Brieanna Agr
Brieanna Agr
Feels Satisfied | Jan 07, 2024

Good service

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Tu Mop
Tu Mop
Feels Disappointed | Nov 25, 2023

Never heard anything from them

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Nasier Znr
Nasier Znr
Feels Disappointed | Nov 21, 2023

Less advertising

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Maple Lmf
Maple Lmf
Feels Disappointed | Oct 14, 2023

Unable to get through to customer service

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Summary of Duke Energy Customer Service Calls

8.7K TOTAL
CALLS
03:29 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Duke Energy?

Payments and Charges Question:

  • “Pay bill”
  • “To see if i owe a bill”
  • “Pay and old bill that was in my name”

Staff Question:

  • “When will my service be back on”
  • “Talk to customers service”
  • “Follow up on service change”

Product/ Service Question:

  • “I have insurance on my hot water heater and it's dripping all the time outside. Is that normal”
  • “Product defect”
  • “Disconnection on services want to stop”

Request for Information Question:

  • “Do you have people coming out to check for way to docount energy bills .”
  • “Need to speak with someone”
  • “How much bill”

Account Question:

  • “Sign up for service”
  • “To pay remainder of balance next Friday when I get paid”
  • “My husband died & I need to switch the account into my name”

Activation/ Cancellation Question:

  • “I need to cancel a service stop. I want to keep power on”
  • “Cancel power connection”
  • “Cancellation”

Return/ Replace Question:

  • “I live at 740 mainsail rdsal 28146, power lines were replaced and they made a mess of my yd”
  • “Change address”
  • “Changing power bill back into my name”

Shipping and Delivery Question:

  • “Haven't received a bill”
  • “I have not received a bill”
  • “Delivery”

Refund Question:

  • “Refund of overpayment”
  • “Refund”
  • “I claim a refund”

Cards Question:

  • “Update card for automatic payments”
  • “Change credit card”
  • “Fraud on our bank card”

Employment Question:

  • “Horrible job”
  • “Employment”
  • “1099”

Website/ Application Question:

  • “App”
  • “Website help”
  • “Because Your website *** sucks”

Other Question:

  • “Power turned on”
  • “They cut my power off”
  • “Instalation of security light”

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