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Summary of Duke Energy Customer Service Calls

240 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:44 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Duke Energy to Ask about:

Payments and Charges:

  • “Bill”
  • “Billing”
  • “Need copy of my bill”

Staff:

  • “New service”
  • “Services”
  • “No longer need service at a previous address”

Account:

  • “Accounts”
  • “Account information”
  • “Can't log in”

Activation/ Cancellation:

  • “Cancellation”

Shipping and Delivery:

  • “To get the street light turned on in zolfo springs, fl e third st n terrier st ty”

Refund:

  • “Refund check”

Other:

  • “Cameras are installed on your pole and they need to be taken down”
  • “Personal”
  • “Collections”

About Duke Energy

Top 5 Dislikes about Duke Energy

Customer service, Billing process, Two seperate incidents, Overall experience, Not correctly reading the meter

Duke Energy reviews and complaints

Duke Energy is ranked 175 out of 806 in Utility category

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Duke Energy Stats

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Number of Calls

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