Duke never once sent a final bill to the forwarding address or made any attempt to contact me in 6 years to pay a lousy $127 bill. NOW they decide to ping my credit.
The only reason I found out, was checking my FICO score, I noticed it dropped significantly. Enough for me to be worried and to run my full credit report to check for fraudulence. Come to find out, it was DUKE. $127 in collections.
In 6 years, this would have gladly gotten paid.
At this point in time, I honestly can't remember if this was to be paid out of deposit money put down to get the power initially turned on, or if they were to send a final bill to the new address. Such an insignificant amount of money to hurt someone's credit without any attempt to reach out.
Product or Service Mentioned: Duke Energy Customer Care.
Reason of review: Poor customer service.
Preferred solution: I'll gladly pay the $127 to get DUKE off of my credit history!.
I didn't like: Billing process, Customer service.