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From higher ups in the area - Duke Energy did not bring any workers to the Jacksonville area until Sunday night. Jones-Onslow had additional workers from out-of-state here DAYS before Florence hit - thatโ€™s why their customers, even in Sneads Ferry and Swansboro have power already.

Jones-Onslow leases some transformers from Duke so any of their remaining customers without power are waiting for Duke to do their job. JOEMC canโ€™t do anything until Duke does.

The majority of the Jacksonville area is not flooded at all - just a lot of downed trees. The city said they canโ€™t move the trees until Duke assesses the situation. Duke did not send out any assessors until Monday afternoon!

This has nothing to do with being self-centered about people wanting their power back on or thinking Duke is overwhelmed. Theyโ€™re not. They screwed this up royally. Bottom line is that they werenโ€™t prepared and thatโ€™s ridiculous. If I could change service, I would in a heartbeat!

Reason of review: Poor customer service.

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Right on the money! Same story here in Swansboro.

Jones-Onslow customers all back up-some came back within 24 hrs of being out. Day 5 and nothing here. Has to be a way to vote Duke out and give our local co-opโ€™s a chance.

I am willing to pay more for a Company that cares about my community. Duke is not the answer.

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