Duke Energy
Duke Energy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duke Energy has 1.7 star rating based on 330 customer reviews. Consumers are mostly dissatisfied.
39% of users would likely recommend Duke Energy to a friend or colleague.
- Rating Distribution
Pros: Workers, Non, Courtesy of customer service agents.
Cons: Lack of concern, Billing process, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duke Energy has 1.7 star rating based on 330 customer reviews. Consumers are mostly dissatisfied.
39% of users would likely recommend Duke Energy to a friend or colleague.
- Rating Distribution
Pros: Workers, Non, Courtesy of customer service agents.
Cons: Lack of concern, Billing process, Customer service.Recent recommendations regarding this business are as follows: "Don't expect any assistance from them", "Forget Duke’s customer service. You can NEVER talk to a human.", "Avoid at all costs", "GO off grid and have NOTHING TO DO WITH DUKE", "Call but be patient to speak to a person.".
Most users want Duke Energy to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Duke Energy Reviews
"Scheduled outage"
Outage scheduled for repairs that they could have done earlier they have known since the hurricane Helene that it needed to be done yet they wait till a super...
"Repeated power outages"
Customer service is terribly bad. DP takes forever to attempt repairs and the work crews are disrespectful and at times, racist. They are, by far, the worst...
Brevard, North Carolina
Scheduled outage
Outage scheduled for repairs that they could have done earlier they have known since the hurricane Helene that it needed to be done yet they wait till a super cold night in December lows are projected to be in the 20's yet they refused requests to move it to daytime hours they sited they did not want to interrupt businesses and schools . This repair is on a Saturday night .
They have not published or notified people that it's scheduled I happened to see it on Haywood EMC Facebook page which is fed by Duke and you can't talk to anyone at duke no supervisor and was told they don't have an operations or engineering department duke energy is a money hungry piece of *** business they don't care that people don't have a secondary heat source and possible waterline damages this could have been done during day time hours but they refused the Haywood EMC request . Bad business on dukes part
User's recommendation: Don't expect any assistance from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Property damage
Your tree guys, who clear the lines, cut limbs on the first of July and left them lying there. On the 8th of July, I got 4 inches of rain after almost 2 months of drought.
On July 9th, heavy equipment and a pickup truck drove through my front yard, leaving trenches over 6 inches deep and 10 inches wide for over 200 feet. This has to be fixed. If I did this to Duke Energy property, I would be arrested for vandalism. Please contact me regarding your resolution to this problem.
This problem will not resolve itself and neither will I.
I can be contacted at 803-209-****. Address: 2819 Lyle Road, Chester, South Carolina, 29706.
Preferred solution: My yard repaired
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Marys, Pennsylvania
To find out about the outside power lines that run across the land
I need someone to call me. Can you do that?
Sending me these vague emails isn't helping me. Please be more professional in handling your customers' requests.
User's recommendation: Better customer service
Charlotte, North Carolina
Over changes
Duke Energy constantly charged their customers whatever they feel like. My thermostat is set to 7374 degrees, but my bill went from 118 to 169.
Just like that. When I called, I was told that I consumed more energy July than June. Which was not true because in June my thermostat was between 71 and 72 degrees and July and August it's set to 73 to 74 degrees.
I think they just like to take advantage of their customers and change you whatever they like and that is not right.
It's been hot and my thermostat been on 73 and 74 because a rep told me that we could save that like that but instead. Bill went from $118 to $169.
User's recommendation: Keep an eye on your bills
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spartanburg, South Carolina
Copy of bill showing number of days power was out due to hurricane Helene
I need to provide FEMA with a statement from Duke as to the number of days my power was out in order to get my claim settled. It is such a simple thing for you to send me a letter on your letterhead to that fact. Please comply ASAP!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Bern, North Carolina
Light repair
A repair service was requested on 9/11/2024, but as of today, the security light has not been repaired. I have called several times, but each time I get a different repair time.
First, I was told it would be 3-5 business days, now I'm being told it would be 10-15 business days because of a storm. Why can't the light in my yard be repaired?
This is unacceptable! The security around my house is being compromised by the lack of service from Duke Energy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
BEEN WITHOUT POWER FOR DAYS NOT SEEN ONE SINGLE WORK TRUCK OUT HERE
We have been without power for days I have not seen one single work truck out and the power is not expected to be on for another 5 days. I have a family member with a heart condition who was on a breathing machine we have nowhere to go stay that has power and cannot afford a hotel room we live on 4th Street Northeast in Catawba county North Carolina. I understand there's a lot of people without power right now but again I have not seen one single Duke energy work truck out here so I cannot believe they are doing all they can to restore power.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have not had power for over a *** week
We are sitting up here on Jeter Mt and not a dam thing is being done to get our power cut on it has been 9 days since I had power and water CUT THE *** POWER ON
Preferred solution: Cut the power on its been 9 days
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
Repeated power outages
Customer service is terribly bad. DP takes forever to attempt repairs and the work crews are disrespectful and at times, racist. They are, by far, the worst power company I've ever had the displeasure to deal with!
- Slow repair service
- No csr
- Non existent
Preferred solution: The god damn power pole fixed dammit
User's recommendation: Avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Outage information
Outage after Hurricane. They still had not assigned a repair crew 24 hours after Outage. Over 2200 without power in that area.
User's recommendation: Call but be patient to speak to a person.
Tampa, Florida
Just try to call and get a real person that's in charge not jut a person that answers a phone or try to ask for a supervisor or to asked to make a complaint against who your on the phone and your TO
Just try to ask for a person IN charge or to try to make a complaint about the person your talking to and the answer is NO YOU CANT OR THAY WILL CALL YOU BACK AND 72 HOURS LATER STILL NO PHONE CALL AND THEN I CALL BACK TO JUST GET A A.I. GENERATING THAT TELLS YOU TO GO ON LINE ONLY BUT REMBER WE HAVE NO ELECTRIC SO WE CAND GO ON LINE !!!
WHY PAY PEOPLE TO ANSWER PHONES IF NO ONE ANSWER THE PHONE ? HOW DO I GET A JOB HERE TO GET PAID AND DO NOTHING AND *** OFF THE PEOPLE THAT PAY ME I LOVE THAT JOB AND EVEN THIS IS A WAST OF TIME PAUL HARMER 215 869 **** YEP ITS TIME TO GO OFF GRID AND MAKE MY OWN POWERgo off grid
User's recommendation: GO off grid and have NOTHING TO DO WITH DUKE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Indianapolis, Indiana
Power outage
Lancaster sc. 1941 usher road still dont have power we cant eat or take showers.
We have food thats gone to waste in the freezer.
So please let us know what time the power coming back on. Thank you,
Charlotte, North Carolina
Six days and counting
It has been six days and counting without power. A company that gets raises deserves termination from employment. A company that can't keep its word when power will be back on doesn't deserve respect but scorn.
Doylestown, Pennsylvania
Outages in my area that Duke takes their time on fixing
Duke Energy has a state of the art, 100+ million dollar headquarters in downtown Charlotte, and consistently fail to provide energy service to the working class of Charlotte. In addition, they charge exceptionally high rates to finance the upkeep of said building.
I have never paid more for energy in my life. My groceries have all gone bad in my refrigerator and freezer. No need to fret, though! Ill just look out the window of my blistering hot apartment and admire said building.
Thank you, Lynn Good! I hope you enjoy your well-earned 20 million dollar salary.
User's recommendation: Push state or North Carolina to eliminate the monopoly Duke has
Bluffton, South Carolina
Need service
I would like to talk with a person regarding billing information. Do not understand this online technology.
Cleveland, Ohio
Half of my power is out in my house
The second time today that half of my power is out . My freezer and refrigerator is out. Please help me
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The needs of the many outweigh your petty wants. Schools should not be disrupted because of you and your wants. Turn on the faucet, wrap up, and act like a man before you're put to another test.