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Duke Energy - Sorry

*** poor service in emergency situations
5.0
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Billing Practices
#1401365
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Duke Energy - Great job

I had a tree fall on my roof this morning and electrical wires. Duke power came out and fixed the wires and cut the tree and cover the hole. Iam so thankful and the men were so nice. Who ever you were that came on jane. Thank you so much. God bless you for being so kind.
#1401199
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Duke Energy - Horrible

It keeps hanging up on me while i am reporting an outage
#1400773
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Duke Energy - Hurricane Florence Energy Bill Nightmare

Hurricane Florence damage repairs caused our electric bill from Sep 13 - Oct 17 to be $200 higher than normal. Duke is helping no one with higher than normal hurricane bill. Duke is just an unsympathetic business. We evacuated for 9 days and had no electricity upon return after it was out for 5 days. Dehumidifiers and power tools for repairs gave us a $497.11 bill!!!! Sad
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
#1390741
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Duke energy cannot keep power on in our subdivision

Stonewall woods Anderson sc 29625 Duke energy cannot keep power on in our subdivision Have written letters to them. Nothing being done to correct issues
#1390698
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Duke energy is the worst company I ever dealt with. Due to needing emergency surgery that I had to pay out of pocket for I fell behind on my bills. After I made a payment I checked online and it said my next total due payment wasn’t due until 11/8-despite what online...
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1.0
#1388309
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Dukes faulty Transformer in our neighborhood has failed at least 6 times in the past 12 months sometimes for 2 or 3 hours at a time even during good weather! Several of my neighbors have reported the faulty dangerous unreliable Transformer to Duke several times. Duke...
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1.5
#1388038
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Duke Energy - Reconnection

I had a balance of $36.76 and the power was shut off at my residence. I HATE DUKE ENERGY
1.2
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1386893
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Duke Energy - Duke rep had no answer when power would be restored.

7 hrs without power. 26 customers affected.
#1386144
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Contact Duke Energy

Mailing Address:
Duke Energy Corporation
1100 West 2nd Street
Bloomington, IN 47403
USA
Phone:
(800) 544-6900
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Duke Energy - Bill amount

I have called and hung on for customer service for 26mins. I need to know how much my bill is and when is it due?
#1385322
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