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New Reviewer

Complaint

Duke Energy - Complaint
Duke Energy - Complaint
They cut tress, no warning, not even near power lines and left them in the yard. Its a damn ugly mess. I dont know where these people learned to cut trees but they need a refresher course. I called and filed a complaint, and if I do not hear back I will keep calling. But let me not pay my bill, they will cut my power no problem.

User's recommendation: Pray you get Rutherford electricity.

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1 comment
#2205498

For my next lame complaint. A storm knocked out my lights and they won't fix it fast... Make a choice woman, the trees or your lights coming on when you flip the switch.

Featured
ID
#3588010 Review #3588010 is a subjective opinion of poster.
Location
Crooked Creek, North Carolina
Preferred solution
The mess cleaned up
New Reviewer

Disrespectful to senior citizens

Duke Energy stinks it's been 31 hours since our power went off I'm a disabled vet and also disabled senior citizen every time you call all those people all they do is have a recording or they read out of a book that they tell you we're sorry but sorry it doesn't do it...
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ID
#4033602 Review #4033602 is a subjective opinion of poster.
Location
Belleville, Illinois
New Reviewer

Hate them so much

I'm constantly losing power and my bill is insanely high. I do not understand. Before I was a Duke victim I'd never been without power for them an hour. Duke has left me in the dark for two weeks+ more than twice. I pay on time, there is no legitimate excuse. Now they're calling me to tell me they can't handle it. Duke, I can't tell you how much I hate you, or how garbage your overpriced service is. I'm packing up my family and going over the VA border before you passively aggressively cut our electricity m hope you all die. Don't
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ID
#4032519 Review #4032519 is a subjective opinion of poster.
Cons
  • You suck
Loss
$1998
Preferred solution
Full refund
New Reviewer

No contact with a real person

My name is Carmen Rodriguez. I live at 146 Fleming Lane Davenport Fl.33837 and I have no energy. I wonder when our electricity will be restored. My husband is a diabetic patient and been his insulin to be refrigerated. Thank you

User's recommendation: To have an emergency contact number more accessible to the Costomers.

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ID
#4032087 Review #4032087 is a subjective opinion of poster.
Location
Hollywood, Florida

The quality of the food and the service has gone so far down in the past 2 years it is very sad.

In the past as a person who has to be gluten free T - flats has been one of my favorite restaurants the restaurants where I can get food that I know is gluten free and is always fresh. A few years back your hard shell tacos were made smaller And that was a...
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ID
#4031360 Review #4031360 is a subjective opinion of poster.
Location
Zephyrhills, Florida

Equipment dangling

You sent me to Duke energy investment number. No help! All app zen as our rug is chi I f F x h hug dcvhgg gf cvjgccbjff hug ddhhfjv hxgvghhxggffvbfxvhfdvggggg
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ID
#4030692 Review #4030692 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Street lights are out

Yes I live in Heatherwood trailer park I live on my partner my trailer number is 4225 West Heatherwood Lane right across the street from my house is a street light he came yesterday and said he fixed it but it is not fixed it still doesn't come on so could someone please check it for me please cuz it is really really dark out here in front of where my trailer is at and I'm a lot older and only by myself so it kind of bothers me to go out or anything or do anything if it's very dark thank you very much could you please have someone check it one more time for me please thank you
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ID
#4001968 Review #4001968 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Power outage

Power outages took too long to get resolved the time on alerts kept changing from initial given time which made a huge inconvenience for customers to plan their day do not miss lead the customers by giving false outage resolution alerts. If outage is going to last 24 hours or more make sure proper communication is done
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ID
#3925714 Review #3925714 is a subjective opinion of poster.
Location
Charlotte, North Carolina

My Bill has doubled since the smart meter

My bill has gone from under a $100 month to $180 month one refrigerater and central air? Are you people Robbing me? I think you are. One Duke energy operater in St. Petersburgh Florida said there were no increases in usage costs, so i guess the 17% increases in Pinellas Co. is fake news?. The Person from Duke literally "LIED to me".

User's recommendation: Move to a state where Duke energy Steal the old abd dissabled blind.

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ID
#3893175 Review #3893175 is a subjective opinion of poster.
Location
Clearwater, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

I've had them for 3 years and have had problems with them from the start. The most recent though takes the cake. Back in July they want to give hundreds of people a credit on our accounts. Now come August they want to say oops that was a mistake and add the credit back...
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ID
#3885800 Review #3885800 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$133
Preferred solution
Price reduction
New Reviewer

Middletown 45044

I need for the power to be working every day not every other month please. Can have boots on the ground to be sure that the trees are not in the way of the wires all those boxes are good.
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ID
#3880255 Review #3880255 is a subjective opinion of poster.
Location
Marion, Ohio
New Reviewer

Pissed off....electric should have been turned on yesterday

Had power turned off because we were upgrading power box for our addition we're building. We had an electric inspection completed at 11a Friday. I called and spoke to customer service representative and was advised they had received the inspection completion and that...
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1 comment
#2237786

"As usual" So, you've already made other arrangements and had a plan in place for your father? This shouldn't be an issue. IF not, you're weak and silly.

ID
#3872098 Review #3872098 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
New Reviewer

We need a temporary power meter removed

Finished with temporary power, disconnect please. Job finished need temporary power disconnect..,,,.,,.

User's recommendation: Duke customer service phone contact hard to find on internet.

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ID
#3858633 Review #3858633 is a subjective opinion of poster.
Location
Spindale, North Carolina
Cons
  • Finding duke customer service phone number poor
Preferred solution
Temporary power disconnect

Maintain the service box outside

The service box is ancient and rusty. I have attempted to hide it with plants. After the electrical service was fixed, the box is uglier than ever as it is in full view. Please replace.
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ID
#3846732 Review #3846732 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Administrative charges

For months in which my photovoltaic system produces more electricity than I consume, there are two charges. The first is a Customer Charge, which is a payment for being connected to the grid. This charge is different for different areas served by Duke Energy. That is not the problem. When a second charge: MINIMUM BILL ADJUSTMENT is added, in this case $17.55-to make the bill at least $30.00! This is the problem. There is no value received for this charge. Why does the bill have to be $30.00?

User's recommendation: Share your thoughts with the Public Service Commission.

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1 comment
#2228802

Why be connected at all if you have you own system with overproduction capabilities ?

ID
#3823611 Review #3823611 is a subjective opinion of poster.
Location
Oxford, Florida
New Reviewer

Talk to someone

It seems that someone has a bill in my name and I don't have my own apartment so I don't know why someone may will be paying $87 on the energy bill that I don't have so with that said I need for somebody at Duke energy customer service to call me 812-327-**** so I can see why there's a bill in my name thank you
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ID
#3820290 Review #3820290 is a subjective opinion of poster.
Location
Bloomington, Indiana
Preferred solution
The identity of the person who stays at 10:54 South the beginning of the street starts with an s because they stole my identity

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