Anonymous
map-marker Bryson City, North Carolina

Power turned on

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Keep going around and around then cut me off had to call back and still have to call back to get power turn on
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Dave S Mpk

Locked out of nest

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Duke Energy - Locked out of nest
You have locked me out of my thermostat. It is 85 in my house and the temperature keeps rising. You suck!
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Cons:
  • Unresponsive

Preferred solution: Apology

Carmin Ble

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Verified Reviewer

Please read.....

I use to think Duke was a passable energy company but not anymore. Notice the constant rate increases?

Check this out...

DUKE CEO Lynn Good salary

2021--14M

*2022--21M*

I recommend you research the website and you will find they give out 20k grants(free money) to NGO's who disperse YOUR money to people in this country illegally. Duke had the nerve to send out emails asking people to donate money to help others pay for energy costs. WHAT? How about the CEO donate HER wealth and lower the cost where it is affordable for ALL citizens!

Please contact Duke, your insurance commissioner and Governor DeSantis and file a formal complaint.

This is absolutely appaling and unethical on every level!!!

PS. I'm a Florida resident where it gets 95 plus degrees!

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Preferred solution: Price reduction

1 comment
Guest

Don't ever overpay them, thinking you are getting ahead on your bills. I did that and they "lost" my overpayment and it was a nightmare getting it resolved.

Mary S Smv

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Verified Reviewer

Trying to get this to someone besides customers service please get this to the right person

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Hi my name is Mary Stamey my birth date is April 16 1968 last 4 digits of SS 2971 my address is 399 mount Vernon church Rd Iron station NC 28080 I need to talk with someone that can help my daughter and I with our light bill am 55 she is 20 she is in school we got soooofar behind on ours lights when covit was around we both have been trying to get the bill down but this payment I called in 667.00 I had to pay this month but when i called customer service a Lady told me to pay it before cut off so SOCIAL SERVICES WAS GOING TO HELP BUT WHEN SHE CALLED CUSTOMER SERVICE THEY TOLD HER I HAD TO PAY THE 3500$ BY THE 27TH I NEED HELP VERY BAD MY HUSBAND PASSED AWAY AND MY DAUGHTER AND I HAVE BEEN THREW IT...IHAVE A. 1000$ AND SOCIAL SERVICES WILL HELP ALL THEY CAN PLEASE GIVE ME A CHANCE TO PAY THIS OFF AND GET BACK ON OUR FEET THANK YOU AND HOPE YOU HAVE A BLESSED DAY

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Pros:
  • Duke energy great
Cons:
  • Duke energy customer service really bad

Preferred solution: I JUST WANT DUKE ENERGY TO KNOW MY DAUGHTER AND I ARE TRYING SOSO HARD TO GET THE MONEY UP BEFORE THE 27TH WE HAVE 1000$ NOW the other customers person said 3500$ or lights would be cut off

Kathy F Thl

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Verified Reviewer

Energy assessment for home

I have a 72 year old sister that lives in Williamston, S.C. She is physically and somewhat mentally disabled, on a fixed income, and is not incapable of doing very much for herself. Her home is old and very much in need of an energy assessment. Her energy bill is more than $300 per month. She desperately needs to have her home insulated and winterized. PLEASE HELP HER.. Her 55 disabled son, who has heart failure, lives with her. Also his 10 year old daughter. She does the best she possibly can to care for herself and them. Please contact me at kathyfrasier5@***.com Thank you so much.
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Loss:
$2400
Cons:
  • Should care more about customers

Preferred solution: Assessment

Tammy A Fmm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Taipei City, Taipei City

Show proof that I paid 71.50 on my bill with cash app

Duke Energy - Show proof that I paid 71.50 on my bill with cash app
Did everything I could to send this It's a photo of my cash app where I paid out of my account for my bill 66 something so I paid 70and they charge me 1.50 I tried to send it through the email I got but it's not working mwcostmerserviceduke-energy.com
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Loss:
$72

Preferred solution: Full refund

Diana C Bmi
map-marker Charlotte, North Carolina

Not received a bill

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I have called several times because I haven't received a paper bill for my account. They say they will send it but I never received it. I checked the post office and with my carrier. Still no bill. I did request it again today so maybe I will get it in a few days. Thanks for your prompt attention. Diana Cox.
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Narayan Vrf

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Verified Reviewer

Power outage

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My power has been out over 12 hours and still cant get and estimated time that it will be restored. I work from home and I have to give my employer and estimated time to be able to work. Duke is concerned about their employees how about my employer?
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Preferred solution: And estimated time that power will be restored?

Anonymous
map-marker Salisbury, North Carolina

I live at 740 mainsail rdsal 28146, power lines were replaced and they made a mess of my yd

Yes grass wasn't planted in all affected area. Large equipment was originally brought in and that are was affected
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Brenda H Zcn

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Verified Reviewer
| map-marker Charlotte, North Carolina

Very Dissatisfied!

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I have a small apartment and live by myself. In December I was not at my apartment a lot of the time, but my bill was $110. In January I really cut back on using the electricity. I cut back by 130 kilowatts, yet my bill was only $6 less. Duke takes everything and gives you nothing. Wish I still had Union Electric. They are a great company and truly care about their customers, unlike Duke.
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User's recommendation: If you can get Union Electric, get it by all means.

Matt S Grz

Line down in road

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Line down, hanging in road way, customer service will not answer phone. I have tried multiple times and multiple numbers that were all sent to a recorded message that had nothing to do with the reason I was calling
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Preferred solution: Fix the problem

User's recommendation: Hit line in road and have a lawsuit

Rebecca R Gkv

Need to set up payment arrangements with someone need to speak to representatives

Need to speak to someone about making billing arrangements for 1857 Scalesville rd Summerfield Nc 27358
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Preferred solution: I need to make payment arrangements for 1857 Scalesville rd Summerfield NC 27358 Elnora Roach

Jane F Uej

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Verified Reviewer
| map-marker Orlando, Florida

Duke Energy Bill

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I called all of the Duke Energy customer service numbers on the internet for assistance with why I'm being double charged for my utilities and on each call found out that I was speaking to someone in another country that did not speak English as first second or third language. I asked several times to speak to someone in the United States and was told it wasn't allowed and to keep calling all of those numbers until by some miracle I would be robo transferred to someone in the United States where I pay my overcharged bill with my US dollars. I'm thinking at this point I have to file a complaint with the utility commission to get a simple answer for my bill and am not even sure if that will even work.

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Pros:
  • Offer utility service
Cons:
  • Price is onerous

Preferred solution: Price reduction

User's recommendation: When choosing a utility company check all of your options, if there is only one that you can choose from, vote to change that. As a person living in the united states, and pay my US money for my services, I think its only fair that the companies that get paid, hire US workers in their customer service departments because they certainly get paid enough to do it.

Anonymous
map-marker Greer, South Carolina

My outrageous power bill

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Just received my power bill. I have been keeping my house cool all Winter. I'm disgusted with the increase they are putting on people. How are people on a fixed income going to be able to make it. Not to mention as you get older, you need more heat than I am using. I bet the people in charge at Duke Energy don't have any of these problems. I am angry.
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Kenslee Tgi

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Verified Reviewer
| map-marker The Villages, Florida

Start service automated sys. Says cant process

Terrible the contact #is incorrect. It gave me infinity cable co. What is correct no.? All i wsnt to do is start elec. Service. Your automated say cant process.
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Anonymous
map-marker Waynesville, North Carolina

Pole repair

No one has shown up to address my concerns. Bare wires in my front yard. Still hoping Duke Energy will keep its word to send a rep to my home.
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